We are enjoying a feature of Koha that allows us to track invisible users. These are the people (internal and external) who consult material within the Library without needing to borrow. When they’ve finished reading, they leave the items on a trolley, ready for shelving by Library staff. Formerly, the items were simply replaced on the shelves.
Now though, we can capture that unobserved browsing. Before shelving we scan the barcodes of the used items to a statistical borrower. The addition of these statistics to our other circulation figures, gives us a more accurate picture of how the Library is being used. It’s especially satisfying to be able to quantify the enormous numbers of books, pamphlets and serials, not to mention the diverse subject areas called for by both internal and external clients. An excellent measuring tool.