FREQUENTLY ASKED QUESTIONS

How long will the exhibition be in Sydney?
The exhibition will be at the Powerhouse Museum until 9 April 2012.

What are the hours of the exhibition?

Monday	9.30am - 5pm	(last entry 3.30pm)
Tuesday	9.30am - 5pm	(last entry 3.30pm)
Wednesday	9.30am - 5pm	(last entry 3.30pm)
Thursday	9.30am - 5pm	(last entry 3.30pm)
Friday	9.30am - 7.00pm	(last entry 5.30pm)
Saturday	9.30am - 7.00pm	(last entry 5.30pm)
Sunday	9.30am - 5pm	(last entry 3.30pm)

What does ‘peak sessions’ and ‘off-peak sessions’ mean?
There are different prices for ‘peak’ and ‘off-peak’ sessions.
Peak pricing applies to:
+ All sessions for the first two weeks of the exhibition from 19 November to 4 December
+ All sessions during NSW school holidays (from 21 December to 29 January)
+ All Friday nights from 5pm – 8pm
+ All Saturdays from 9am – 8pm
+ All Sundays from 9am – 5pm

Off-peak pricing is slightly cheaper, applies to:
+ Monday to Friday outside of school holidays from 9.30am – 5pm

What is the cost for entry to the exhibition?
PEAK SESSIONS
All days between 19 November to 4 December
From 5 December: Friday 5pm – 9pm, and all sessions on Saturday and Sunday and NSW School holidays

	Exhibition ticket	Powerhouse member
Family	$95	$71
Adult	$32	$24
Child 4- 15 yrs	$22	$16.50
Student / Pensioner / Concession	$32	$24
Groups (10 or more)	$32 per person
School booking	$22 per student

OFF-PEAK SESSION
Monday – Friday until 5pm

	Exhibition ticket	Powerhouse member
Family	$79.50	$60
Adult	$28	$21
Child 4- 15 yrs	$19	$14.25
Student / Pensioner / Concession	$25	$21
Groups (10 or more)	$23.50 per person
School booking	$19 per student

The average visit to the exhibition is between one to two hours. Visitors also receive entry to the rest of the Powerhouse Museum (during the hours of 10am and 5pm only).

Is there an audio guide for the exhibition?
Yes. The accompanying audio guide for the exhibition is available in English and costs $7.50 for each patron. Be guided through the exhibition by the team who worked on the films, including special effects and costumer designers, the set director, the prop-making director and producers David Barron and David Heyman. It is available from Ticketek when you purchase your tickets.

Is photography permitted in the exhibition?
Unfortunately, photography of any nature is not permitted inside the exhibition. A souvenir photo of you can be purchased at the end of the exhibition (from $19.95). A full colour exhibition catalogue is also available for purchase in the exhibition shop ($25). You can still take photos anywhere else in the Powerhouse Museum as long as you don’t use flash.

Are food and drinks permitted in the exhibition?
No food or drinks are permitted inside the exhibition.

Will there be a shop selling Harry Potter: The Exhibition merchandise?
Yes, there will be a shop with merchandise available for purchase as you exit the exhibition.

What merchandise is available to buy in the Harry Potter: The Exhibition shop?
There is a range of merchandise available in the shop. The most popular items include:

Visit the shop for more great gift ideas. If you forget to buy anything, you can re-enter the shop without an exhibition ticket (general Museum admission applies). To contact the shop directly, phone (02) 9217 0209.

Can I take my pram or stroller into the exhibition?
While the Museum welcomes visitors of all ages, some exhibitions, such as this one, cannot accommodate strollers and so we ask that carers make use of the stroller parking provided at the cloaking desk on level 3 (main entrance).

Will the purple bus (inspired by the Knight Bus™) be running again?
The bus will next run from the Museum on the following dates*:

Pick up (and drop-off) is at the Powerhouse Museum entrance only and the round trip through the city takes 20 minutes. It is free to ride the bus, no bookings are required and passengers will be admitted on a first-come, first-served basis. The bus is licensed to carry 55 passengers each trip.

*These dates and times are subject to change.

TICKETING
Why should I pre-book my ticket?
We strongly recommend that you book your tickets in advance to avoid disappointment on sold out days, to avoid the queues, and are able to see the exhibition on the day that you would like. When a session sells out, tickets are not available for purchase at the box office.

Where can I buy tickets?
General admission tickets are available online through ticketek.com.au, over the phone on 132 849 or in person at Ticketek outlets. You may also pre-book tickets in person at the Powerhouse Museum.

I am a Powerhouse Member. How do I purchase tickets to the exhibition?
Members save up to 25% on exhibition ticket prices, and tickets can be purchased online through ticketek.com.au (select the ‘Powerhouse Members’ option) or over the phone on 132 849. You will need your membership number in order to purchase these tickets. To become Powerhouse Member, join online or call (02) 9217 0600.

Why do I need to purchase tickets for a specific time?
When you purchase your tickets, you will be asked to choose a date and time you would like to see the exhibition. For example, if you purchase tickets for 21 November 2011 at 10am, you will enter between 10am and 10.30am. This half-hour window allows us to manage the number of people in the exhibition at any given time to ensure all guests have a smooth experience.

What happens if I miss my time slot?
It is essential that you arrive in time to enter the exhibition within the time period on your ticket. You should arrive to the Museum at least 15 mins before the time printed on your ticket, so you are ready to enter the exhibition promptly at your designated time. If you are late, we cannot guarantee your prompt admission.

How long should I expect to wait in line?
Guests may begin lining up for the exhibition 15 minutes prior to their ticketed time. It takes approximately 30 minutes to admit all ticket-holders for one timeslot when we are at full capacity.

Is there a restriction to how long I can spend in the exhibition?
While entry to the exhibition must be within the time slot on your ticket, you can spend as long in the exhibition as you like on the day. Most visitors usually spend about one to two hours in the exhibition.

Can I enter and exit the exhibition more than once with my ticket?
No. Tickets are for one entry per person only. Used tickets will show as such in our system to prevent re-entry, so visitors should purchase tickets only from official outlets.

Can I enter the Powerhouse Museum with my exhibition ticket?
Yes. Tickets to the exhibition also entitle you entry into the Museum between 10am and closing at 5pm on the same day that the exhibition ticket is valid for. If you have booked an exhibition session after 5pm and also wish to visit the Museum, you will need to arrive with enough time to visit before 5pm, as there is no access to other areas within the Museum after that time.

Can I buy tickets to the exhibition on the day?
If a session sells out, tickets will not be available to purchase at the Museum. We strongly recommend that you pre-book your tickets to avoid disappointment.

Can I exchange my tickets for another date if due to unforeseen circumstances I cannot make the original booking date?
Tickets are non-refundable and cannot be exchanged, but if something happens on the day please call our Front of House box office on (02) 9217 0222.

Will there be an opening night party or other special events for fans?
Subscribe to receive email updates at www.powerhousemuseum.com/harrypotter or join the Facebook Fan Page and we’ll keep you updated on special events as they are announced!

Are group or school bookings available?
For all group and school group sales, please call 1300 364 001 or log onto ticketek.com.au. Group discounts are available for 10+ visitors.

Is the exhibition accessible?
The Powerhouse Museum is fully accessible, with ramps and accessible toilet facilities. Wheelchairs may be borrowed (subject to availability) and prams can be left at the cloaking desk. Companion card holders receive free admission when accompanying a paying visitor with a disability.

Can I use my entertainment book voucher or other discount voucher for entry to the exhibition?
No, discount vouchers or general admission passes (including members’ guest passes) are not valid for use to enter this exhibition.

I am a teacher, is my entry free?
Teachers accompanying school groups receive 1 complimentary ticket for every 20 students booked. The following levels of supervision are recommended by the Museum.

Additional tickets for teachers accompanying schools groups (to adhere to the ratios above) may be purchased for $23.50 per teacher. For school bookings, contact Ticketek on 1300 364 001.

Teachers visiting with their friends or families (not on an excursion) will need to pay the adult rate for entry ($28 off-peak or $32 peak).

What will I see in the exhibition?
Harry Potter: The Exhibition offers fans a first-hand look inside the famous wizard’s magical world and the opportunity to experience the amazing craftsmanship of more than 200 authentic costumes and props from the Harry Potter films.

The following is a list of the Top 20 must-see artefacts in the exhibition:

HARRY POTTER, characters, names and related indicia are trademarks of and © Warner Bros. Entertainment Inc.
Harry Potter Publishing Rights © JKR.
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